Preamble
We're not locked into one vendor, so this standard doesn't change with the tool. Every implementation — no matter what we build it with — runs through the same data-handling, consent, and access rules below. Each rule is enforced by design.
1. Data Sovereignty & Isolated Ledgers
- 1.1
Your business data stays your property.
- 1.2
Every workflow, ledger, and script we build deploys directly onto your own cloud infrastructure or a dedicated isolated instance — never a shared multi-tenant system.
- 1.3
We never train any model on client data.
2. Official Platform APIs Only
- 2.1
Zero unauthorized scraping, zero platform-policy violations.
- 2.2
Every integration — CRM, email, voice, database, or otherwise — runs through official REST/GraphQL APIs with zero-trust OAuth authentication, regardless of which vendor we recommend.
3. Operator-in-the-Loop Safeguards
- 3.1
Autonomous systems operate within strict confidence thresholds.
- 3.2
High-risk touchpoints, sensitive transactions, or low-confidence decisions automatically escalate to a human with full context — the system never guesses on something that matters.
4. TCPA & Call Recording Consent
- 4.1
When a build includes voice — inbound or outbound — it incorporates:
- 4.1.1
Automated dual-party consent announcements.
- 4.1.2
Strict call-window boundaries (08:00–21:00 local time).
- 4.1.3
Instant, zero-delay processing of opt-out/DNC requests.
- 4.1.1
5. HIPAA & EHR/PMS Readiness
- 5.1
When a build touches healthcare data, it implements:
- 5.1.1
BAA-compliant encryption.
- 5.1.2
Tokenized payloads.
- 5.1.3
Strict access controls for any electronic health record integration.
- 5.1.1
- 5.2
It is built to the standard, not bolted on after.
6. Audit & DPA Requests
- 6.1
Need a Data Processing Agreement or a security architecture review? Request one through /contact.